Frequently Asked Questions

1. What is OrcaPack?
2. Why the change back to making your own products?
3. What kind of features and functions could you actually add to my website if I signed up for one of these products?
4. What's with the name OrcaPack?
5. Are these the only products you plan on making?
6. How long does it take to put up a new website using one of your products?
7. Who updates the site after the initial launch?
8. I already have a website what do your products do for me?

Q: What is OrcaPack?

A: OrcaPack a software development company in Boston MA.

OrcaPack was initially founded as a software company, specializing in collaborative business software.

In December of 2002 we made the big mistake of focusing our internet development and design skills and work full time as consultants on other companies’ web sites and marketing materials.

Before the change, Sayf had been working half his time working on the Hallmark Health web sites. Tim was working for the Cambridge Racquet and Fitness Club and CCH WSB creating web applications and maintaining their web presence. Soon after the change we started working on EMISARS and Bgood restaurant.

Now we have come full circle and are marketing our own products again! Note: Our first product Collab is still fully functional, but it is only used an internal tool now. 

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Q: Why the change back to making your own products?

A: Mainly it was the desire to build something that was our own.  In our hearts we were always product developers.  We like to build stuff, its more fun and rewarding building your own stuff. 

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Q: What kind of features and functions could you actually add to my website if I signed up for one of these products?

A: It really depends on which product and industry your looking at, each product is tailored to the specific needs of the industry it is created for.  Lets use an example to better answer this question: We started working with the Publicity Club of New England in the Fall of 2009. The Pubclub has agreed to be a beta site for our oClubhouse product (our of the box website for Associations). Here are a few of the features we have added to there new oClubhouse website in 3 months:

• New design for the website;
• member updated job board 
• member written and updated industry blog - protected so that only members may read it!
• admin moderated discussion board
• searchable members list;
• administrators can now post all the content for the site including programs requiring payment
• admin reports on program, membership, and miscellaneous website purchases
• admin control panel
• all the content on the site is written and put on the site by Pubclub members!  No more waiting for the web guy to put it up! When they have a question they email or call us to help.

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Q: What's with the name OrcaPack?

A: Killer whales are highly collaborative creatures. They work together in pods or hunting packs. For our original product ("Collab") the name made sense, now were stuck with it. We went thru over 1000 names before we found an internet address (www.orcapack.com) that was available.  Now all our new product start with o giving us the ability to use more common words in our URLs oDaycare.com, oFitnessClub.com, oClubhouse.com.

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Q: Are these the only products you plan on making?

A: We have discussed many industries and are always open to new business development opportunities.  If you are in an industry we don't currently cover we can work out a deal, e-mail Tim with the specifics and he will try to make it happen.  Beta site always get a better price.

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Q: How long does it take to put up a new website using one of your products?

A: That would depend on many factors. How much content do you already have written? When we give you a list of pages, we think your site should have, how long will it take you to write the content?  We are currently creating custom designs for each new customer, so that will add on at least a couple of weeks.  If you can return our design questionnaire within a week, we can have a fully functional new site up within a month. We will physically help you put up the content as part of the setup process.  We want your site to look great too.  Like all processes, if the any of the steps take longer for any unforeseen reason, the process will take longer.

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Q: Who updates the site after the initial launch?

A: We take care of updating the underlying Content Management System and the modules that add features, which are periodically updated for security and improvements.  You are responsible for updating and adding content.  We are here to help via email, phone and chat.  We want you to be empowered, the only way to do that is for you to learn how to do many things yourself.

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Q: I already have a website what do your products do for me?

A: We hear this question all the time! Many companies don't need our products. They are happy with their website. They are happy with the number of leads, members or customers their site is bringing them.  They are satisfied with the job their people do in maintaining the site and addressing their web needs. But on the other hand many companies feel they are being held hostage by their web developers, graphic artists, or IT people. Our web department plan enables you to:

• have your website up to date at all times, ( Log in anytime and update it yourself )

• keep your website moving up the search engine rankings by adding new content anytime you feel like it

• add functionality you have been meaning to add.  If we don't have it tell us why we need it.  If it viable to the industry it will be added to the product, at no extra cost to you

• be in charge of what gets done and when

• save money on the cost of salaries and benefits

• have experts work on your website and only a phone call away for help

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